Resident Services Specialist

Job Summary

Providing remote resident support, the full-time Resident Services Specialist will manage community mobile application platforms, respond to resident inquiries, and enhance resident engagement for student housing and conventional communities.

Key responsibilities

• Deliver tailored, concierge-level service to residents while representing the company positively
• Manage the inbound resident message queue and assist with community-level needs
• Coordinate with onsite teams to plan and execute resident events and communications

Required qualifications

• High school diploma or equivalent required
• 3-4 years of customer service and/or sales experience
• 2-3 years of property management experience, preferably in a managerial role
• Demonstrated ability to master evolving technology resources
• Evening and weekend availability