Residential Customer Support Manager

Job Summary

Leading a multi-state customer support operation, the full-time remote Residential Customer Support Manager will oversee supervisors and frontline teams, ensuring exceptional customer experiences and operational performance while fostering a customer-centric culture.

Key responsibilities

• Lead and manage Residential Customer Support teams across multiple states, focusing on performance and customer experience
• Analyze performance data to identify trends and implement action plans for improving customer outcomes and operational metrics
• Recruit, develop, and coach team members while managing escalated customer concerns effectively

Required qualifications

• 5+ years of experience in customer support, contact center, or related leadership roles
• 3+ years of leadership experience managing supervisors or team leads
• Experience in high-volume customer service or contact center operations
• Demonstrated success in improving operational performance through data analysis and process improvement
• Ability to manage multiple priorities in a fast-paced environment