Residential Customer Support Manager

Job Summary

Leading a team of supervisors and frontline staff, the fully remote Residential Customer Support Manager will oversee operations across multiple states, ensuring exceptional customer experiences and operational performance while driving employee engagement and continuous improvement initiatives.

Key responsibilities

• Lead and manage Residential Customer Support teams, focusing on performance across customer experience and operational metrics
• Analyze performance data to identify trends and implement action plans for improving customer outcomes and team effectiveness
• Foster a customer-centric culture, addressing customer concerns and driving improvements to simplify the customer experience

Required qualifications

• 5+ years of experience in customer support or related leadership roles
• 3+ years of leadership experience managing teams or supervisors
• Proven success in improving operational performance through data analysis and process improvement
• Experience leading high-volume customer service or contact center operations
• Ability to manage multiple priorities in a fast-paced environment