Residential Field Service Coordinator

Job Summary

Passionate about managing service partner relationships, the full-time Residential Field Service Coordinator will coordinate with Field Service Partners to ensure efficient service delivery and exceptional customer experience for residential solar customers in a remote setting.

Key responsibilities

• Conduct weekly service ticket reviews and manage service ticket inquiries from internal teams and Field Service Partners
• Provide timely service status updates to Customer Service and Technical Support teams while ensuring accurate documentation of field service activities
• Participate in team meetings and collaborate with internal teams to improve service operations and customer experience

Required qualifications

• Minimum 2 years of experience in the solar industry, with knowledge of solar PV systems, installation, operations, and maintenance
• Familiarity with solar inverters, panels, mounting systems, and monitoring platforms
• At least 6 months of experience in partner/vendor management or a client-facing role
• Proficiency in using CRM systems