Residential Field Service Coordinator

Job Summary

Focused on managing service partner relationships, the full-time Residential Field Service Coordinator will coordinate with Field Service Partners to ensure efficient service delivery and exceptional customer experience for residential solar customers in a remote capacity.

Key responsibilities

• Conduct weekly service ticket reviews and manage service escalations to ensure timely resolution
• Provide service status updates to internal teams and maintain accurate documentation of field service activities
• Participate in team meetings and collaborate with cross-functional teams to improve service operations

Required qualifications

• Minimum 2 years of experience in the solar industry with knowledge of solar PV systems
• At least 6 months of experience in partner/vendor management or a client-facing role
• Familiarity with solar inverters, panels, and monitoring platforms
• Proficiency in using CRM systems