Residential Sales Specialist

Job Summary

To maximize revenues and minimize cancellations, the full-time Residential Sales Specialist will handle customer sales and cancellation requests remotely while developing effective sales and retention strategies within a defined territory.

Key responsibilities

• Manage customer sales and cancellation requests, providing education on contract details and securing commitments through negotiation
• Resolve customer service escalations and maintain high levels of customer satisfaction to meet sales and retention goals
• Utilize a consultative selling approach to generate revenue growth and reduce account losses by diffusing cancellation requests

Required qualifications

• High school diploma or GED and one year of relevant work experience in consumer-based industry sales
• Internal candidates must have nine months of proven success in a customer interaction role
• Proficiency with sales productivity software tools and a strong understanding of the industry and company
• Ability to propose compliant customer solutions based on local, state, and federal regulations
• Strong negotiation skills and the ability to build relationships with customers