Residential Technical Support Senior Customer Advisor

Job Summary

A company is looking for a Senior Customer Advisor, Residential Technical Support.

Key Responsibilities:

• Provide technical expertise and support to front-line agents
• Monitor customer communication and provide coaching and feedback to advisors
• Collaborate with cross-functional teams to resolve incidents and large-scale issues

Qualifications:

• Previous experience in a customer support advisor role
• Strong analytical and problem-solving skills
• Experience providing coaching and feedback in a supervisory role
• Knowledge of Layer 2 and 3 networking and technologies used in the industry
• Passion for technology and curiosity