Resolution Specialist

Job Summary

A company is looking for a Resolution Specialist responsible for managing borrower complaints and providing support for complaint resolution.

Key Responsibilities

• Monitor, track, and research borrower complaints across various channels
• Provide second-level support for team members on escalated issues and supervisor calls
• Communicate findings and resolutions directly to borrowers and respond to public review boards

Required Qualifications

• High School Diploma or GED equivalent required
• 2 years of customer experience or complaint management experience required
• Financial industry experience preferred
• Bilingual (English and Spanish) candidates preferred
• Proficient in the utilization of Microsoft Office Suite