Resolution Specialist

Job Summary

A company is looking for a Resolution Specialist responsible for monitoring and resolving borrower complaints.

Key Responsibilities

• Monitor and track complaints across various channels, ensuring timely resolution
• Provide 2nd level support for supervisor calls and escalate issues as necessary
• Research borrower accounts and communicate findings directly to borrowers

Required Qualifications

• High School Diploma or GED equivalent required
• 2 years of Customer Experience or Complaint management experience required
• Financial industry experience preferred
• Bilingual (English and Spanish) candidates preferred
• Proficient in Microsoft Office Suite