Resolution Specialist

Job Summary

A company is looking for a Resolution Specialist responsible for managing borrower complaints and providing support for complaint resolution.

Key Responsibilities

• Monitor and track complaints across various channels and ensure timely resolution
• Provide 2nd level support for team members on escalated complaints and supervisor calls
• Research borrower accounts and communicate findings directly to borrowers

Required Qualifications

• High School Diploma or GED equivalent
• 2 years of customer experience or complaint management experience
• Bilingual in English and Spanish
• Preferred experience in the financial industry
• Proficient in Microsoft Office Suite