Resolution Specialist CSR

Job Summary

A company is looking for a Resolution Specialist CSR - Medical DME.

Key Responsibilities

• Provide support for escalated issues and conduct quality checks to improve patient care
• Address negative feedback and formal complaints by researching accounts and communicating solutions
• Collaborate with cross-functional teams to ensure a personalized experience for patients throughout the order process

Required Qualifications

• Experience in Patient Care, Health Insurance, or Medical Supplies
• Ability to conduct account research and quality checks
• Familiarity with complaint resolution processes
• Proficiency in using a personal computer for work tasks
• Availability to work full-time, including potential evenings and weekends