Resolution Specialist CSR

Job Summary

A company is looking for a Resolution Specialist CSR - Medical DME.

Key Responsibilities

• Provide support for escalated issues and conduct quality checks to improve patient care
• Address negative survey results and formal complaints while documenting all correspondence
• Collaborate with cross-functional departments to ensure a personalized experience for members

Required Qualifications, Training, and Education

• Experience in Patient Care, Health Insurance, and Medical Supplies
• Ability to work full-time, Monday through Friday, with potential for occasional evening and weekend shifts
• Must have own computer equipment for remote work
• Knowledge of account flow processes and complaint resolution procedures
• Proficiency in documenting correspondence in a company database