Resource Coordinator

Job Summary

To support a global IT support team, the full-time Resource Coordinator will manage scheduling and coordination of engineering resources, ensuring efficient task completion and client satisfaction in a remote work environment.

Key responsibilities

• Scheduling engineering calendars and tickets across multiple time zones for a global support organization
• Coordinating IT resources to drive task completion and efficient resource utilization
• Monitoring service personnel schedules to ensure adequate support coverage and timely service delivery

Required qualifications

• College degree or equivalent work experience
• Experience with MSP tools or ticketing systems, such as ConnectWise Manage
• Strong customer service skills with the ability to handle difficult situations
• Ability to multi-task in a fast-paced environment
• Strong and stable internet connection for video and audio calls