Resource Coordinator

Job Summary

To support a global IT support organization, the full-time Resource Coordinator will manage scheduling and coordination of engineering resources across multiple time zones while working remotely.

Key responsibilities

• Schedule engineering calendars and manage support tickets in a ticketing system
• Coordinate IT resources to ensure efficient task completion and resource utilization
• Monitor service personnel schedules to maintain support coverage and resolve scheduling conflicts

Required qualifications

• College degree or equivalent work experience
• Experience with MSP tools or ticketing systems, preferably ConnectWise Manage
• Strong customer service skills with the ability to handle difficult situations
• 3 or more years of customer service experience
• Strong organizational and time management skills