Resource Management Specialist

Job Summary

A company is looking for a Resource Management Specialist- CC.

Key Responsibilities

• Analyzes and communicates staffing adjustments to achieve service level goals
• Monitors telephony and server systems within the call center
• Forecasts real-time requirements and manages call routing and emergency plans

Required Qualifications

• Associate's degree in a relevant business field or 2 years related call center experience
• Experience in planning and supporting a real-time management system is preferred
• Proven effectiveness in a customer service role
• Strong computer skills, especially in Microsoft Office
• Ability to perform basic mathematical functions for reporting purposes