Resource Specialist

Job Summary

A company is looking for a Resource Specialist who will support independent marketplace contractors in customer and sales services.

Key Responsibilities

• Provide real-time chat support and host sessions with contractors to enhance performance
• Analyze performance data and communicate client changes to contractors
• Review customer satisfaction data and maintain up-to-date client resources

Required Qualifications

• Proficiency in Microsoft Office 365, particularly strong Excel skills
• Ability to collaborate effectively with team members
• Capability to provide constructive feedback to agents
• Ability to work independently
• Flexibility to work various hours, including weekends and holidays