Resource Specialist
Job Summary
Providing real-time support to independent contractors, the fully remote Resource Specialist will assist with performance metrics analysis, ensure adherence to client workflows, and facilitate training sessions to enhance contractor effectiveness.
Key responsibilities
- Provide real-time chat support to contractors during service delivery
- Host one-on-one and group sessions to improve contractor performance and knowledge
- Analyze performance data and communicate recommendations to meet client goals
Required qualifications
- Proficiency in Microsoft Office 365, particularly strong Excel skills
- Ability to collaborate effectively with team members
- Experience providing constructive feedback to agents
- Strong decision-making skills and attention to detail
- Ability to work independently in a remote environment
Complete Job Description
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