Restaurant Account Manager

Job Summary

Owning a portfolio of restaurant partners, the full-time Restaurant Account Manager will proactively identify risks and performance gaps, drive operational improvements, and collaborate cross-functionally to enhance account success in a remote environment.

Key responsibilities

• Manage a portfolio of restaurant partners, identifying risks and opportunities for growth while ensuring reliable performance on the platform
• Drive operational improvements by monitoring KPIs, analyzing trends, and implementing actionable insights
• Collaborate with cross-functional teams to resolve live issues and optimize restaurant operations and strategy

Required qualifications

• 1-3+ years of experience in operations-heavy account management or restaurant operations roles
• Proven ability to manage live issues and drive resolution across multiple stakeholders
• Strong understanding of restaurant operations and how they impact performance
• Analytical skills to review performance data and inform strategic decisions
• Highly organized with the ability to manage multiple priorities in a fast-paced environment