Retail Account Management Manager

Job Summary

A company is looking for a Manager of SMB Account Management (Retail).

Key Responsibilities

• Lead and develop a remote team of 8-10 Account Managers focused on growth and retention for SMB retail merchants
• Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching
• Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience

Required Qualifications

• 8-10+ years of experience in Account Management, Sales, Business Development, or Marketing
• 3-5 years of direct people management experience in a quota-carrying or performance-driven environment
• Experience working with SMB or Mid-Market retail businesses
• A track record of consistently exceeding revenue and retention goals
• Strong coaching skills with demonstrated ability to improve performance across a team