Retail Tech Support Specialist

Job Summary

Working remotely on a contract basis, the L3 Retail Tech Support Specialist will provide expert-level technical support for complex retail technology issues, focusing on incident management, problem resolution, and collaboration with various teams to enhance service delivery.

Key responsibilities

• Collaborate with internal teams and vendors to resolve complex technical issues and ensure effective communication
• Provide advanced support for omni-channel retail technology platforms, including installation and maintenance of POS and related systems
• Assist in testing and implementing new hardware and software solutions while managing project timelines and deliverables

Required qualifications

• 3-5 years of IT experience
• 1-3 years of experience in the food industry
• Familiarity with restaurant operations
• Customer service experience
• Expert knowledge of retail technology