Retention Account Management Manager

Job Summary

A company is looking for a Manager of SMB Account Management (Retention).

Key Responsibilities

• Lead and develop a remote team of 8-10 Retention Account Managers focused on churn reduction
• Drive retention outcomes through forecasting, pipeline discipline, and negotiation execution
• Partner cross-functionally to identify churn drivers and improve the merchant experience

Required Qualifications

• 8+ years of experience in Sales, Account Management, or a related customer-facing role
• 3-5 years of direct people management experience in a performance-driven environment
• Experience managing a team focused on revenue retention or churn mitigation
• Demonstrated success in coaching negotiation and high-stakes customer conversations
• Experience in identifying root causes and implementing structured improvements