Retention Account Manager

Job Summary

A company is looking for a Retention Account Manager, SMB.

Key Responsibilities

• Retain a multi-million dollar client base and understand SMB customer needs
• Deploy retention strategies to mitigate churn and increase contract adoption
• Collaborate with Sales, Support, Product, and Analytics teams to enhance retention strategies

Required Qualifications

• 5+ years of experience in Sales, Account Management, or a related field
• Experience in discovering and closing retention and growth opportunities
• Proven track record of managing a pipeline to achieve revenue targets
• Strong negotiation and financial literacy skills
• Passion for how new technologies can support small and medium-sized businesses