Retention Agent

Job Summary

A company is looking for a Retention Agent to manage client retention efforts and provide support to clients considering cancellation of their services.

Key Responsibilities

• Retain clients seeking to cancel services through various communication channels
• Build rapport with clients using persuasive skills and provide effective solutions
• Document client interactions using Salesforce and meet performance goals

Required Qualifications

• 2 years of experience in client retention
• High school diploma required
• Experience in sales and account management
• Punctuality and readiness to work at the start of shifts
• Ability to adapt in a fast-paced environment