Retention Agent

Job Summary

A company is looking for a Retention Agent to support clients considering cancellation of their services.

Key Responsibilities

• Retain clients seeking to cancel services through calls, emails, and online communication
• Build rapport with clients and apply persuasive skills to encourage retention
• Document client interactions using Salesforce and meet performance goals set by the company

Required Qualifications

• 2 years of work experience in client retention
• High school diploma required
• Experience in sales and account management with a record of meeting performance expectations
• Ability to work in a fast-paced environment and manage multiple tasks
• Punctuality and readiness to report to work consistently