Retention Agent

Job Summary

A company is looking for a Retention Agent to support clients considering cancellation of services.

Key Responsibilities

• Retain clients seeking to cancel services through calls, emails, and online communication
• Build rapport with clients and apply persuasive skills to encourage retention
• Document client interactions accurately using Salesforce and meet performance goals

Required Qualifications

• 2 years of experience in client retention
• High school diploma required
• Experience in sales and account management
• Punctuality and ability to work in a fast-paced environment
• Strong knowledge of service processes and policies preferred