Retention Agent

Job Summary

A company is looking for a Retention Agent to support clients considering cancellation of their services.

Key Responsibilities

• Retain clients seeking to cancel by making and answering calls, emails, and online communications
• Build rapport with clients and apply persuasive skills to encourage them to stay in the program
• Document client interactions clearly using Salesforce and meet performance goals set by the management team

Required Qualifications

• 2 years of work experience in client retention
• High school diploma required
• Experience in sales and account management with a track record of meeting performance expectations
• Punctuality and readiness to start shifts on time
• Ability to adapt in a fast-paced environment