Retention Analyst

Job Summary

Owning churn data analysis and subscriber behavior modeling, the full-time Retention Analyst will work remotely to provide insights that drive retention program decisions and maintain the retention metrics dashboard.

Key responsibilities

• Conduct churn data analysis to track cancellation rates and identify at-risk subscriber patterns
• Build and maintain subscriber behavior models to surface retention risk signals before cancellations occur
• Develop and manage the retention metrics dashboard for KPI visibility to the Retention Manager and VP

Required qualifications

• 2+ years of experience in data analysis, business intelligence, or retention analytics
• Proficiency in advanced data analysis tools such as Excel/Google Sheets; SQL preferred
• Experience building dashboards and reports in BI tools like Tableau or Looker
• Familiarity with subscription, e-commerce, or DTC data cohort analysis and LTV modeling
• Strong analytical skills to identify patterns and actionable insights from complex datasets