Retention and Recovery Specialist

Job Summary

Interacting with clients and client representatives remotely, the full-time Retention and Recovery Specialist will manage inquiries regarding the return of rental equipment, resolve issues, and maintain detailed documentation of communications.

Key responsibilities

• Manage incoming and outgoing communications with clients to facilitate the return of rental equipment
• Resolve customer inquiries and complaints by researching and implementing solutions or escalating issues as needed
• Document interactions and maintain accurate client records, while identifying trends and recommending process improvements

Required qualifications

• High School Diploma or GED required
• Zero or more years of experience, or equivalent combination of education and/or experience
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Ability to work independently and as part of a team
• Flexibility to work varied hours and overtime as needed