Retention Lead

Job Summary

A company is looking for a Retention Lead to sustain strong partnerships and support the long-term success of the HealthySteps program.

Key Responsibilities

• Serve as the primary point of contact for sites post-fidelity attainment, ensuring ongoing support and partnership
• Conduct regular check-ins to identify and address emerging challenges faced by sites
• Develop Customer Success Plans and monitor site health indicators to ensure stability and satisfaction

Required Qualifications, Training, and Education

• 5-7 years of experience in customer success, implementation support, or program management, preferably in health care or early childhood settings
• Demonstrated experience in building long-term customer relationships through proactive engagement
• Bachelor's degree required; advanced degree in a related field preferred
• Certifications in Customer Success Management or implementation science frameworks preferred
• Familiarity with the HealthySteps model or similar evidence-based models is a plus