Retention Lead

Job Summary

Owning the global subscriber P&L, the full-time remote Retention Lead will manage metrics such as NRR, churn, and LTV while leveraging AI tools to enhance the post-purchase experience and drive subscriber growth across multiple channels.

Key responsibilities

• Oversee subscriber P&L metrics, including NRR, gross churn, and reactivation rates, to improve retention strategies
• Implement AI-driven retention initiatives, including predictive modeling and personalized content generation, to enhance customer engagement
• Lead lifecycle and CRM programs, ensuring effective communication and community-building across various platforms

Required qualifications

• Proven experience managing a subscription base of over $50M ARR or 250,000+ active subscribers
• Strong expertise in AI applications within retention strategies, including LLMs and predictive models
• Demonstrable track record of improving retention metrics such as NRR and LTV
• In-depth knowledge of modern retention platforms (e.g., Klaviyo, Recharge) and subscription mechanics
• Creative leadership experience in managing high-volume lifecycle marketing initiatives