Retention Manager

Job Summary

A company is looking for a Retention Manager to drive customer retention and manage escalations.

Key Responsibilities

• Manage customer accounts to ensure contract fulfillment and long-term success
• Drive retention through overseeing renewals, price adjustments, and strategic save plans
• Collaborate cross-functionally to track and manage customer issues and risks

Required Qualifications

• 2+ years in customer success, account management, or a retention-focused role
• Strong understanding of renewals and revenue retention strategies
• Experience in managing escalations and working cross-functionally
• Proficiency with CRM tools like Salesforce and customer health tracking platforms
• Ability to meet or exceed monthly revenue goals through retention activities