Retention Manager

Job Summary

A company is looking for a Manager, Retention to lead a team focused on maximizing the value of the existing owner base.

Key Responsibilities

• Lead and develop the Retention team, including hiring, coaching, and performance management
• Consult with at-risk owners to understand and resolve their challenges, enhancing their confidence in the services
• Own team metrics and analyze owner feedback to drive performance improvement and reduce churn

Required Qualifications

• 5+ years of sales, retention, or account management experience
• 3+ years of experience managing or coaching teams
• Strong organizational and prioritization skills
• Demonstrated ability to foster a positive and high-performance team environment
• Curious and committed to ongoing personal development