Retention Manager

Job Summary

A company is looking for a Retention Manager to oversee customer lifecycle and enhance subscriber lifetime value.

Key Responsibilities

• Develop and implement retention and lifecycle strategies across various channels
• Optimize high-impact flows in Klaviyo and drive subscription retention through experimentation
• Collaborate with cross-functional teams to enhance the overall customer journey and retention metrics

Required Qualifications

• 3-7+ years of experience in lifecycle, CRM, or retention marketing, preferably in DTC/e-commerce or subscription
• Proven subscription retention experience with a focus on rebill rate, LTV, and cancellation rate
• Hands-on experience with email/SMS lifecycle platforms and subscription tools
• Strong analytical skills, comfortable with retention metrics and data interpretation
• Excellent copy instincts and customer empathy, with the ability to communicate effectively