Retention Manager

Job Summary

Owning the subscriber retention program end-to-end, the full-time Retention Manager will manage retention analytics, conduct churn analysis, and design save and win-back programs while working remotely.

Key responsibilities

• Build and maintain cohort retention reporting and translate insights into program priorities
• Conduct root-cause churn analysis and identify segment-level drivers impacting churn and revenue
• Design, test, and optimize proactive save programs and cancellation flows to reduce churn

Required qualifications

• 4+ years of experience in retention analytics or subscriber lifecycle management within a DTC subscription business
• Proven track record of reducing churn and improving retention metrics in a subscription context
• Hands-on proficiency in cohort analysis and subscriber segmentation using SQL and/or BI tools
• Experience building subscriber journey maps to identify intervention points
• Strong collaboration skills with Marketing, Product, and Analytics teams