Retention Operations Analyst

Job Summary

A company is looking for a Retention Operations Analyst to join their Global Retention Operations team.

Key Responsibilities

• Gather, analyze, and interpret customer data to identify trends and issues affecting retention
• Establish frameworks for comparing operational data and retention trends across different markets
• Partner with the data science team to enhance predictive modeling aimed at reducing attrition

Required Qualifications

• Bachelor's Degree
• 2-4 years of related professional experience
• Technical expertise in data analysis tools such as Excel, SQL, Python, or visualization platforms
• Experience using Salesforce for data analysis
• Solid understanding of customer lifecycle metrics and retention drivers