Retention Representative

Job Summary

To support customer loyalty and revenue objectives, the full-time Retention Representative will manage inbound and outbound calls, addressing service changes and upselling while working remotely four days a week after training.

Key responsibilities

• Service inbound calls from residential customers and conduct proactive outbound retention efforts
• Exceed revenue goals by retaining customers and upselling products and services
• Address customer inquiries and complaints, providing tailored solutions to enhance satisfaction and loyalty

Required qualifications

• High School diploma or GED required; Associate or bachelor's degree preferred
• At least 1 year of previous sales, retention, and/or service experience required
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint)
• Leadership experience preferred