Retention Sales Representative

Job Summary

A company is looking for a Representative 3, Small & Medium Business Direct Sales - Retention.

Key Responsibilities

• Retain existing customers by resolving issues and preventing service disconnects
• Communicate urgency to rectify customer issues and minimize churn through strategic offers
• Proactively contact clients to ensure satisfaction and extend customer relationships

Required Qualifications

• High School Diploma or GED
• 5-7 years of relevant work experience
• Specialized knowledge in customer retention strategies
• Ability to work variable schedules, including nights and weekends
• Experience in customer service or sales environments