Retention Sales Representative

Job Summary

Empathizing with clients and resolving issues, the full-time Retention Sales Representative will work remotely to retain existing customers by renegotiating agreements and strategically offering product bundles while meeting retention goals.

Key responsibilities

• Utilizes active listening and ownership to resolve customer issues effectively
• Minimizes churn by proactively contacting clients at critical points in their lifecycle
• Collaborates with various departments to ensure timely resolution of customer concerns

Required qualifications

• High School Diploma or GED
• 2-5 years of relevant work experience in sales or customer service
• Proficiency in MS Suite, including MS Teams and MS Outlook
• Experience with billing tools and inbound/outbound call center operations
• Sales experience with customer accounts is required