Retention Sales Representative

Job Summary

To enhance customer loyalty and achieve sales targets, the full-time Retention Sales Representative will work remotely, managing inbound calls to promote and retain Vyve Broadband services while documenting customer interactions accurately.

Key responsibilities

• Determine customer needs and promote appropriate Vyve products to potential and existing customers
• Achieve sales and retention goals for percentage and volume through effective sales techniques
• Document all customer-related transactions accurately and ensure professional communication with customers

Required qualifications

• High School Diploma or equivalent; Associate's Degree preferred
• Minimum 1-year experience in sales or a customer-facing environment, in-person or call center
• Ability to learn quickly and adapt to complex technology changes
• Excellent computer skills, including proficiency in Windows Operating Systems and Microsoft Office
• Strong organizational skills with the ability to self-manage