Retention Sales Specialist

Job Summary

A company is looking for a Virtual Retention Sales representative.

Key Responsibilities

• Support customer retention efforts by addressing service disconnection requests and resolving outstanding issues
• Encourage retention through proactive outreach and strategic product offerings tailored to customer needs
• Meet or exceed budgeted retention goals while maintaining consistent attendance and flexibility in scheduling

Required Qualifications

• High School Diploma or GED
• 2-5 years of relevant work experience
• Ability to work nights, weekends, and variable schedules as needed
• Demonstrated adaptability and resilience in a customer-focused environment
• Understanding of digital tools and technology related to customer service