Retention Specialist

Job Summary

A company is looking for a Retention Specialist I.

Key Responsibilities

• Manage customer retention initiatives and strategies
• Analyze customer data to identify trends and areas for improvement
• Collaborate with cross-functional teams to enhance customer experience

Required Qualifications

• High school diploma or equivalent; relevant experience preferred
• Experience in customer service or retention roles
• Familiarity with CRM software and data analysis tools
• Ability to work independently and as part of a team
• Strong organizational skills and ability to manage multiple tasks