Retention Specialist
Location: Remote
Compensation: Hourly
Reviewed: Thu, May 29, 2025
This job expires in: 16 days
Job Summary
A company is looking for a Retention Specialist to engage with customers at critical decision points and help them rediscover the value of the platform.
Key Responsibilities
- Respond to customer retention inquiries via phone, email, and Salesforce, focusing on positive outcomes
- Manage cancellation requests, applying retention techniques to overcome objections and highlight value
- Identify customer needs and propose tailored marketing strategies that align with their business goals
Required Qualifications
- 2+ years in Customer Retention, Inside Sales, or Account Management, preferably in a SaaS or subscription-based business
- Experience with save-rate driven metrics or quota-based goals
- Strong analytical thinking with the ability to assess account history and campaign effectiveness
- Familiarity with Salesforce and CRM best practices preferred
- A growth mindset with the ability to adapt in a fast-paced environment
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...