Retention Specialist

Job Summary

A company is looking for a Retention Specialist who is enthusiastic and compassionate, with a passion for helping customers.

Key Responsibilities

• Handle inbound and outbound calls with urgency and care to resolve customer issues
• Empathize with clients to renegotiate agreement terms and retain the existing customer base
• Execute and monitor repricing for designated customers while addressing their needs effectively

Required Qualifications

• Proven call center experience with a passion for generating sales
• Ability to build rapport and meet customer needs sincerely and ethically
• Demonstrated competitive spirit to achieve sales targets
• Completion of background and drug screening required
• Computer proficiency with multitasking capabilities