Retention Specialist

Job Summary

A company is looking for a Retention Specialist to support students facing challenges in their training journey.

Key Responsibilities

• Conduct cancellation-saving calls with students to understand and address their challenges
• Collaborate with Sales and Welcome Call teams to identify at-risk students and provide proactive support
• Track retention metrics and suggest improvements for onboarding and support processes

Required Qualifications

• Experience in a retention, customer success, or crisis-management role
• Strong emotional intelligence for navigating sensitive conversations
• Experience supporting individuals through personal or financial challenges
• Familiarity with CRM systems; experience with HubSpot or GoHighLevel is a plus
• Ability to work collaboratively across teams