Retention Specialist

Job Summary

A company is looking for a Retention Specialist to support students in overcoming challenges that may hinder their training progress.

Key Responsibilities

• Conduct cancellation-saving calls with students and provide empathetic support to address their challenges
• Collaborate with Sales and Welcome Call teams to identify at-risk students and provide early intervention
• Track retention metrics and contribute to the continuous improvement of support processes

Required Qualifications

• Experience in a retention, customer success, or crisis-management role
• Strong emotional intelligence for handling sensitive conversations
• Experience supporting individuals through personal or financial challenges
• Familiarity with CRM systems, with HubSpot or GoHighLevel experience being a plus
• Ability to work collaboratively across teams