Retention Specialist

Job Summary

A company is looking for a Retention Specialist to support students in their training journey.

Key Responsibilities

• Conduct one-to-one calls with students to address cancellation requests and disengagement
• Collaborate with Sales and Welcome Call teams to identify at-risk students and provide early intervention
• Track retention metrics and provide feedback for continuous improvement of support processes

Required Qualifications

• Experience in a retention, customer success, or crisis-management role
• Strong emotional intelligence for navigating sensitive conversations
• Experience supporting individuals through personal or financial challenges
• Comfortable using CRM systems, with HubSpot or GoHighLevel experience preferred
• Background in coaching, counselling, social work, or a related field is preferred