Retention Specialist

Job Summary

A company is looking for a Retention Agent to manage customer relationships and enhance retention efforts.

Key Responsibilities

• Develop and implement strategies to retain existing customers
• Communicate with customers via phone, email, and chat to address concerns and resolve issues
• Monitor customer retention metrics and report on trends to the management team

Required Qualifications

• Proven customer service and/or sales experience, preferably in a retention capacity
• Ability to understand and address customer concerns effectively
• Proficiency with customer management systems and call center technology
• High school diploma or equivalent; bachelor's degree preferred
• Ability to work in a fast-paced, team-oriented environment