Retention Specialist

Job Summary

A company is looking for a Retention Agent to work closely with existing customers to address their concerns and retain their business.

Key Responsibilities

• Develop and implement strategies to retain existing customers
• Communicate with customers via phone, email, and chat to resolve issues
• Monitor customer retention metrics and report on trends to management

Required Qualifications

• Proven customer service and/or sales experience, preferably in a retention capacity
• Ability to understand and address customer concerns effectively
• Proficiency with customer management systems and call center technology
• High school diploma or equivalent; bachelor's degree preferred