Retention Specialist

Job Summary

A company is looking for a Retention Specialist who is enthusiastic and compassionate, thriving in a culture of growth and development.

Key Responsibilities

• Handle inbound and outbound calls with urgency, care, and expertise
• Empathize with clients to resolve issues and renegotiate agreement terms
• Work to retain existing customers by addressing concerns through various communication channels

Required Qualifications

• Must be legally authorized to work in the United States without employer sponsorship
• Proven call center experience with a passion for generating sales
• Ability to build rapport and meet customer needs ethically
• Competitive spirit to meet and exceed sales goals
• Computer proficient with multitasking abilities