Retention Specialist

Job Summary

A company is looking for a Retention Specialist to join their Customer Success team.

Key Responsibilities

• Engage with customers requesting cancellations, addressing concerns and offering personalized solutions
• Resolve customer issues promptly and collaborate with internal teams to document resolutions
• Develop and implement tailored retention strategies based on customer feedback and data analysis

Required Qualifications

• 2+ years of experience in customer service, sales, or a related field
• Proven track record of meeting or exceeding performance quotas/KPIs
• Experience with Salesforce or similar CRM systems
• Ability to handle high-volume phone interactions with resilience
• Customer-centric mindset with a desire to help businesses succeed